Noah Keesecker, arts program coordinator for the Airport Foundation MSP, didn't have to be pushed to enter the competition. Before the COVID-19 pandemic, some 20,000 people worked at the airport. "We have no shortage of employees who want to lend their voices to help make MSP more personable and welcoming to our millions of travelers," said Phil Burke, the MAC's assistant director of customer experience, in a news release. The new announcements, recorded at an on-site studio, can be heard throughout MSP's terminal lobbies and concourses, as well as baggage carousels and automated exits, inside airport trams and along moving walkways. This year, 10 MSP employees were chosen in an open audition, including a chief pilot, a police officer and an arts program coordinator.
Some airports feature celebrities or local elected officials on their PA system. The Metropolitan Airports Commission (MAC), which operates MSP, decided last year to replace voice professionals with the voices of airport employees to welcome the flying public and provide important information. They want to feel like the person is real." "When people come to the airport, they want it to be an enjoyable experience," Wong said, adding that airport announcements should "sound like your sister or the girl next door, or the people who run a mom-and-pop store.
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